BIOAQUA EYE MASK Poquanya green tourmaline eye mask

Payment Methods

We accept Debit Card, Credit Card, and Store Credit as methods of payment. Cash on Delivery is available only for U.A.E.

Shipping Policy

Shipments will be delivered within 2-5 days to U.A.E. Pre-orders take 7 to 15 days.

Once an AWB (Air Waybill Number) is generated, customers will be notified via registered email or mobile number.

If an item is unavailable, you will be notified, and a refund will be issued automatically for the unavailable item.

Estimated Shipping

Shipping dates are based on business days and do not include weekends or holidays. Special orders may have longer processing times.

Our Guarantee

✔ 100% Money Back Guarantee
✔ Fast Shipping
✔ Secure Checkout via VISA & MASTERCARD

Returns & Replacements

All discounted orders are final sale.

Returns for damages, refunds, or exchanges must be made within 7 days of delivery. After 7 days, all sales are final.

A 25% restocking fee applies for opened products unless defective.

Return Process

Contact Customer Service via WhatsApp: +60162657734 or email: info@saffronskins.com before returning merchandise.

Shipping costs for returns and exchanges are not reimbursed unless due to a shipping error or product damage.

Pre-Order Policy

Pre-orders take 7-15 days. Refunds are not available once processed unless delayed beyond 30 days.

International Shipping Terms

International shipments are available. Buyers are responsible for taxes and customs fees.

Refusing to pay taxes/fees will result in a return where only 70% of the item value (excluding shipping) will be refunded.

No exchanges or returns for international or discounted orders.

Order Processing

Orders received after Saturday 3:00 PM will be processed on the next business day.

Orders placed on Sunday ship the following business day unless it is a holiday.

Free shipping for orders above 150 AED. Dubai & Sharjah: 10 AED, Other Emirates: 19 AED.

Damages & Issues

Please inspect your order upon reception and contact us immediately if there are any issues.

Non-Returnable Items

Custom, personal care, hazardous, flammable, and perishable goods are non-returnable. Sale items and gift cards are also not eligible for return.

Refunds

Refunds are processed after inspection and credited to the original payment method. Processing time may vary.